Best practice: Partnership with added value between SAACKE & TRI-MATIC
Marcel Frei has been CEO of our customer SAACKE AG in Dietikon for several years now. After many years of working together as partners, it was high time to ask him a few questions. Marcel Frei and Fabian Hörnlimann, Key Account Manager at TRI-MATIC, met up for a chat. Find out, for example, what SAACKE AG likes best about working with TRI-MATIC.
SAACKE AG has been involved in combustion technology for more than 90 years. As specialists, they plan, develop and manufacture burners and system solutions for industrial thermal processes. They are represented worldwide with their products and services in industry and on ship and offshore installations.
1. Where are TRI-MATIC components used?
SAACKE's product portfolio includes burners for gaseous and liquid fuels, gas burners with low emissions and rotary atomiser oil burners for even heat distribution and a wide control range. Different fuels are used in different operating conditions: light oil up to 30 bar operating pressure and 10°C temperature, natural gas up to 1 bar operating pressure and 10°C temperature or water vapour up to 20 bar and 215°C medium temperature.
The TRI-MATIC product range includes pressure monitors, pressure switches, pressure sensors and ball valves that are compatible with our burners and system solutions. For example, the heating oil pressure at the inlet to the burner is monitored by a pressure switch. The boiler pressure or the minimum/maximum gas pressure are also checked with pressure switches from TRI-MATIC.
We greatly appreciate TRI-MATIC's solution-orientated approach. The customer really takes centre stage at TRI-MATIC.
2. Why has SAACKE been working with TRI-MATIC for over 25 years?
TRI-MATIC products are very popular with our customers as they are highly valued.
We have specialised in breathing a second life into older systems. The retrofit services are aimed at optimising existing firing systems with the latest innovative technologies. TRI-MATIC also offers ideal products for our retrofit business.
3. What made TRI-MATIC's products and services stand out from other offerings?
We greatly appreciate TRI-MATIC's solution-orientated approach. The customer really takes centre stage at TRI-MATIC. We notice that every day. In addition, TRI-MATIC offers us high-quality products with a very good delivery performance. What more could you want.
4. What do you like best about working with our company?
I appreciate the fact that Fabian, as a sales representative, regularly enquires about current challenges and customer needs and actively contacts us. This has now developed into a great customer relationship.
5. Why are SAACKE AG's burners and system solutions for combustion technology so special?
Every single one of our customers has a customised system. No two systems are the same. This is what makes our field of work in the area of burners and system solutions for industrial thermal processes so special and unique. There is hardly any routine for our field service staff either.
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